Presenter: "Service Portal and User Experience - Together at Last" at ServiceNow's Knowledge13 Conference, Las Vegas, May 2013.
User Interface review, analysis and design projects:
Nike, Inc. – Front-end design of an internal web-based IT support portal for Nike, Converse and Hurley with an emphasis on sleek look-and-feel and intuitive interface.
Eli Lilly – Front-end design of an internal web-based IT support portal with an emphasis on usability and a custom, branded look-and-feel.
Thomson Reuters – User Interface analysis and wireframe design for an internal application with a focus on efficiency and workflow.
LegalZoom, Inc. – UI review and analysis of Last Will and Testament Online Questionnaire with a focus on ease of use.
WeNeedaVacation.com – UI review and design for Homepage and Why List with Us page.
Neiman Marcus – Flash, Interactive Catalog UI design with new feature development for Christmas catalog.
Disney Travel – UI design for an application for Disney's preferred travel agents to customize their brochures.
JCPenney – UI design for browser-based Customer Support catalog interface with a focus on efficiency and maximizing experience for constomers who call in.
RichFX – Design of a complex software-as-a-service application for high-end retailers to upload bulk media and create online rich media such as product zooms and interactive catalogs in an efficient process. Clients using software included Crate and Barrel, Saks Fifth Avenue and other national retailers.
RichFX – Designed UI for external facing Flash zoom and catalog products including usability review, testing, new feature design and implementation for clients such as Coach, Michael Kors, Crate and Barrel, Gucci, Saks Fifth Avenue and many other national retailers.
UBS Investment Bank – Design of web based interface for mortgage origination system (based on previous mainframe system) - focus on intuitive workflow.
Charles Schwab – UI Design of web-based trade blotter.
FXall – UI design of web-based foreign exchange trading applications.
RichFX, Inc. (and Neiman Marcus)